TERMS & CONDITIONS

1.0 General Information
a) We reserve the right to change these terms and conditions at any time.
b) These Terms and Conditions apply to The Pelvic Studio (www.thepelvicstudio.com)
c) This website is intended to provide informative and educational content, but does not supersede professional advice. It is general in nature and is not intended as specific advice for your health and wellbeing. Diagnosis and treatment plans for health-related issues should always be made in consultation with an appropriate health professional.

2.0 Physiotherapy Consultations
2.1 Booking Terms & Information
a) Physiotherapy consults can be booked online using the online booking system. Alternatively, patients can call or email The Pelvic Studio.                                                                                                      

b) Patients that book a telehealth consult are required to pre-pay for their consult using our online STRIPE payment system, all other physiotherapy appointments are payed for post appointment via EFTPOS. Our classes are to be pre-paid prior to the commencement of our class term via direct bank transfer.

c) Patients are required to claim their private health rebate (if applicable) on-line or in person with their health insurer. It is up to the patients to work out this process and to make the claim themselves.

2.2 Physiotherapy Consultation Rescheduling/Cancellation Policy
a) If you cannot make your physiotherapy consultation you must use the Online Booking System or call/email The Pelvic Studio within 24 hours of your appointment time to avoid a 50% cancellation fee. In regards to our classes, once the class term commences your class term is non-refundable

2.3 Access to the Online Booking System
Anyone not complying with the above Terms & Conditions may have their access to the online booking system removed.

3.0 Exercise Rehabilitation/Group Sessions
3.1 Physio Assessment
For all new exercise class participants we recommend a physiotherapy assessment prior to undertaking exercise rehabilitation. This ensures The Pelvic Studio is aware of your current physical state including any relevant injuries or health issues. The Pelvic Studio can use the information obtained in the assessment to tailor/modify exercises to ensure you get the best outcome from your exercise rehab and reduce the risk of injury. If you wish to claim your exercise rehabilitation through a health fund an annual physio assessment is mandatory.

3.2 Booking Terms & Information
a) Exercise Rehabilitation are to be booked via phone/email, 1:1 and 2:1 exercise rehab session are payed for post appointment, all pregnancy and postnatal class packages must be pre-paid for via direct bank transfer.
b) Our classes run in 6-week terms. A 6 week class pack must be pre-paid to secure a spot in one of our class terms.


3.3 Exercise Rehabilitation Cancellations
a) If you cannot make your exercise rehab session (1:1 & 2:1 sessions) we ask that you call/email us >24 hours from your scheduled appointment time to avoid a 50% cancellation fee.

b) If you cannot make your pregnancy or postnatal class, this class is ultimately forfeited and no credit or refund is offered.